Terms & conditions


The range and sale of products on our website (“nathaliemathoulin.com”) are governed by these Terms and Conditions. We advise you to read them carefully. Items purchased on www.nathaliemathoulin.com are sold directly by Nathalie Mathoulin Ltd.

Nathalie Mathoulin Ltd. is registerd under the number 08787597. The company is located in the UK at 2 Saint John’s Road, SW19 4 PH, London, U.K.

Only individual customers may place orders on the www.nathaliemathoulin.com site. The resale or distribution of items purchased on www.nathaliemathoulin.com is strictly prohibited. Furthermore, each time you place an order on www.nathaliemathoulin.com, you will be asked to confirm your acceptance of the Terms and Conditions in effect at the time of your order. Given the sales policy described below, Nathalie Mathoulin reserves the right not to act upon orders placed by anyone other than an “end buyer”, or orders that do not comply with its sales policy as defined herein. These terms and conditions may be modified, particularly to accommodate any regulatory changes. The new terms and conditions apply as soon as they have been posted on

Article 1 – Availability

Our products are sold subject to availability. When placing your order, ensure that the number, size and price of each item are mentioned correctly on your purchase order. When a product is no longer available, it will be marked “OUT OF STOCK”.

Article 2 – Orders

When placing your first order, you must create an online account with your personal contact information and keep this up to date. The contract is deemed to have been entered into once Nathalie Mathoulin receives the electronic order form and once the order details have been verified. Before submitting the order form to purchase a product, you are asked to read these Terms and Conditions carefully. Electronically submitting the order form signifies your unconditional acceptance and agreement to abide by these Terms and Conditions in dealing with Nathalie Mathoulin. If you do not accept the terms laid out in these Terms and Conditions, please do not submit your order form for the purchase of items on nathaliemathoulin.com.

Article 3 – Prices and payment

The prices of our products are given in pounds, inclusive of all taxes. Prices exclude delivery charges. All orders must be paid for in pounds. Nathalie Mathoulin reserves the right to change prices at any time, but products will be billed according to the prices in effect at the time the order is processed, subject to availability. After clicking on “order” you may choose one of the following payment options :
– Credit card payment with stripe

Article 4 – Confirmation

The information recorded by nathaliemathoulin.com when an order is confirmed constitutes proof of all transactions between nathaliemathoulin.com and its customers. The information recorded by the payment system constitutes proof of financial transactions.

Article 5 – Delivery

Products purchased on nathaliemathoulin.com are shipped according to the terms described under ‘’Delivery’’, found at the bottom of every page of the site.

In order for delivery to be assured, you agree to provide your full and accurate address when placing your order, including any additional information deemed necessary, such as your building number, floor or door access code when applicable.

The following recap chart displays our shipping conditions depending on your country of residency, price of your order and delivery times.

  • UK : 20 £
  • France : 25 £
  • Worldwide : 30 £

– Insurance: All of our deliveries are insured no matter the transport company or the value of the order.

– Delivery tracking: We personally track all of our shipments. Additionally, we will provide you with a tracking number for your parcel as soon as it leaves the store, allowing you to track it yourself at any time.

– Delivery problems: Any delivery failure or delay of more than eight (8) working days should be reported to info@nathaliemathoulin.com. We cannot act on any claims submitted more than fifteen (15) calendar days after the date your order was confirmed. You must check the goods carefully upon receipt. If you notice any errors or problems (opened package, damaged goods etc.), you must indicate this on the delivery slip and contact us. If the products do not comply with your order or if you are not fully satisfied with your purchase, you may return the items.

Article 6 – Returns / Exchanges

Nathalie Mathoulin is committed to providing high quality products. Nonetheless, if you are not fully satisfied with the purchased item, Nathalie Mathoulin will  provide you with a refund.

If you wish to return items, the return shipping costs will be at your charge.

In accordance with Articles L.121-20 et seq. of the Consumer Code, purchased items may be returned to us within maximum 7 days of receiving the goods. In the case of a refund, you will be credited in the way that matches the original payment method used. Please note that refunds may take up to 15 days to complete following the reception of your return. Nathalie Mathoulin reserves the right to deduct any additional bank charges and commissions connected with the method of payment.

Returned jewellery must arrive unworn, in pristine condition and in their original packaging. Damaged or incomplete items are not subject to an exchange or a refund, and will be returned to you as is, at your expense.

Article 7 – Intellectual property

All content such as text, comments, works, illustrations and images reproduced on the nathaliemathoulin.com website is protected worldwide under copyright and intellectual property laws. As such, in accordance with the Intellectual Property Code, only private use is allowed subject to different or more restrictive provisions of the intellectual property code. Any other use constitutes an infringement and is punishable under Intellectual Property laws, unless prior authorization has been granted by nathaliemathoulin.com. Any total or partial reproduction of the nathaliemathoulin.com catalogue is strictly prohibited. All rights reserved.

Article 8 – Liability

The products sold on this site comply with current UK legislation. It is your responsibility to check with your country’s authorities whether you are allowed to import or use the products or services that you plan to order. Photographs and text reproduced to illustrate the products for sale are not contractual. Consequently, nathaliemathoulin.com cannot be held not liable for any errors concerning photographs or text. nathaliemathoulin.com  cannot be held liable for breach of contract in the event that the product is out of stock or unavailable, or in the event of force majeure, disruption, flood, fire or strike, particularly of postal, transport or communication services. nathaliemathoulin.com shall not be liable for any direct or indirect result of these risks.


Article 9 – Personal information

nathaliemathoulin.com agrees not to disclose to third parties the information you provide. This information will remain confidential. It is used exclusively by our own services for the purposes of processing your order, customizing and enhancing our communication and products for nathaliemathoulin.com customers, and of customizing the website to suit you better. Consequent to and in accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify, and oppose your personal information. To do so, simply make an online request, by sending your full name, address to: info@nathaliemathoulin.com

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